Legal

Terms of Service

Effective: May 13, 2026 Last updated: May 13, 2026 Version: 1.1

01Your agreement with us

These Terms of Service (the “Terms”) form a binding agreement between Covenant Mobile Auto Care, a New Jersey business (“Covenant,” “we,” “us”), and you, the person booking or receiving service (“you,” “Customer”).

You agree to these Terms when you do any of the following: confirm an appointment on our website or mobile app, reply “CONFIRM” to a scheduling text from us, allow our technician to begin work on your vehicle, or pay for a Covenant service. If you do not agree to these Terms, do not book service.

You confirm that you are at least 18 years old, that you are the registered owner or authorized user of the vehicle being serviced, and that you have legal authority to allow work to be performed at the address you provide.

02Services we provide

Covenant performs mobile motor-oil and oil-filter changes at the address you specify, currently in three tiers:

Every service includes safe disposal of your used oil and a six-photo service record (see Section 12). We do not currently offer brake work, transmission service, tire rotation as a standalone, engine repair, or any service that requires lifting the vehicle on a hoist. If your vehicle requires more than five quarts, we will text you a flat per-quart top-up price before we add anything; no surprises.

Owner’s-manual specification authority

Unless you tell us otherwise at booking, we install the oil grade and viscosity recommended by your vehicle’s manufacturer in the owner’s manual. If you request a non-OEM-recommended oil or viscosity (for example, a thicker oil for a high-mileage engine), you accept full responsibility for any consequence of that deviation, including any voiding of your factory powertrain warranty by the manufacturer. We may decline a deviation request if our technician believes it presents a safety risk.

Customer-supplied oil or filters

If you ask us to install oil, a filter, or any other product you supplied yourself rather than what is included in your booked tier, we may decline. If we agree to install a customer-supplied product, our workmanship warranty (Section 9) still applies to our installation, but the product itself carries no warranty from Covenant and any failure attributable to that product is your responsibility.

03Booking, scheduling, communications

How a booking works

You select a date and time-of-day window through our website or app. A booking is confirmed only when you receive an SMS or email confirmation containing the scheduled date, the time window, your assigned technician’s first name, and the truck identifier. Until you receive that confirmation, the slot is not reserved.

Time windows

We reserve a two-hour arrival window rather than a fixed minute. We will text you when the technician departs the previous job and again when they are roughly fifteen minutes out. The actual oil change typically takes 25–35 minutes once the technician arrives.

SMS & email consent (TCPA)

By booking, you provide a mobile number and consent to receive service (transactional) messages from Covenant about your appointment — confirmation, your technician’s arrival/ETA, rescheduling, and a completion receipt with your service photos — by SMS and email. A working mobile number is required to book because these messages are part of the service. Message and data rates may apply; message frequency varies by appointment activity.

Marketing messages (promotions, seasonal reminders, referral offers) are sent by SMS and/or email only if you opt in — for example by checking the marketing box at signup or in your account. Marketing opt-in is optional and is never required to book or receive service.

Reply STOP to any text to opt out of all SMS, or use the unsubscribe link to opt out of marketing email. Opting out of SMS means we will reach you for service-critical items by email or phone instead. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.

04Pricing & payment

Flat pricing, no upsells

The price you see at booking is the price you pay, plus New Jersey sales tax (currently 6.625%). We do not run dynamic or surge pricing, and our technicians have no commission incentive on add-ons. If your vehicle needs more than the included quarts of oil, we will quote that flat add-on by text before beginning the service. You may decline the additional oil and instead reschedule once the issue is resolved.

Payment authorization

A valid credit or debit card is required to confirm a booking. We place a pre-authorization hold equal to the booked service amount when the appointment is scheduled. The card is charged once the service is complete and the photo record has been delivered to you, normally within ten minutes of the technician leaving your driveway.

Tax and disposal

Sales tax is calculated based on the service address. The disposal of used oil is included in your service price; we do not charge separate environmental or disposal fees.

Prices subject to change

Service prices may change over time. The price displayed at the moment you confirm a booking is the price that governs that booking. We will not increase the price of a confirmed appointment without your written agreement.

Promotional codes & credits

Any promotional code, referral credit, or service credit issued by Covenant is subject to the following: one per customer per appointment unless we say otherwise; no cash value; not redeemable for refund; not combinable with other offers; valid only for the service tier and time window stated in the offer; expires on the date stated (or 90 days from issuance if no date is stated); revocable at our discretion if obtained through fraud, abuse, or system error.

05Service area & eligibility

Covenant currently serves the following New Jersey ZIP codes: 07747, 07726, 07728, 07746, 07751. Bookings outside these ZIPs are not available; if you book against a ZIP we cannot service we will refund the pre-authorization within two business days.

Service is performed at private residential driveways or private parking spaces where the vehicle owner has lawful authority to permit work. We do not currently service vehicles on public streets, in apartment-complex lots without management permission, in parking garages with overhead clearance below 8 feet, or on inclines steeper than approximately 5°.

We service most light passenger vehicles (cars, crossovers, SUVs, pickup trucks under one ton). We do not service motorcycles, exotic vehicles requiring proprietary diagnostic tools, electric-only vehicles (no oil), or vehicles with active recall stop-work orders from the manufacturer.

Right to refuse or discontinue service. Covenant reserves the right to refuse, postpone, or discontinue any service, at any site, for any lawful reason, including unsafe site conditions, threatening or abusive behavior toward our technician, repeated last-minute cancellations, payment problems, false information at booking, or our reasonable judgment that the vehicle or environment poses an undue risk. We will refund any pre-authorization for service refused before work begins.

06Your representations & what we need from you

Your representations to us

By booking service, you represent and warrant to Covenant that, to the best of your knowledge:

• You are at least 18 years old and the registered owner or authorized user of the vehicle.
• You have legal authority to permit work to be performed at the service address.
• The vehicle’s registration and inspection are current and the vehicle is otherwise legally operable in New Jersey.
• You have disclosed any known existing oil leak, low oil pressure warning, prior cross-threading or stripping of the drain plug, prior aftermarket modification to the oil pan or filter housing, or any other reason a routine oil change may not proceed safely.
• The vehicle has not been involved in a recent collision or off-road event that may have affected the engine bay or undercarriage in ways the technician cannot see.
• The information you provided at booking (vehicle make, model, year, mileage) is accurate.

Withholding any of this information may void the workmanship warranty (Section 9) and may shift liability for resulting damage to you under Section 11. If we discover an undisclosed condition mid-job, we may stop work; you will be charged a $25 trip-and-assessment fee in lieu of the full price.

What we need from you on the day

• Vehicle access. The vehicle must be parked in a way that allows the technician to open the driver-side door fully and access the front of the engine bay.
• Keys. Either you (or an authorized adult) must be present to provide keys, OR you may leave the keys in a place you tell us about in advance (e.g., under the mat, in a lockbox). Either is fine; both are common.
• Reasonable workspace. About a 10-by-10 foot area around the front of the vehicle, free of obstacles a person could trip over.

07Weather, cancellations, no-shows & force majeure

Weather policy

We work in light rain and cold weather (down to roughly 25°F). We will reschedule at no charge when any of the following are forecast or occurring at your address during your slot: thunderstorms, heavy rain (more than ½ inch/hour), accumulating snow or ice, sustained winds above 25 mph, or active flood warnings. If we make the call to reschedule, we contact you by SMS and email at least 90 minutes before your window with the next two available slots.

Customer cancellation

You may cancel or reschedule any appointment up to 24 hours before the start of your time window with no fee; the pre-authorization is fully released. Cancellations made within 24 hours but more than 2 hours before the window are charged a $15 short-notice fee. Cancellations made within 2 hours of the window, or no-shows, are charged the full service price minus $20 (we still owe the technician for the trip).

Our cancellation

If we cancel for any reason other than weather (e.g., truck mechanical issue), you owe nothing and we will offer you priority rebooking plus a $10 credit toward your next service. If we are more than 30 minutes late beyond the end of your two-hour window, see Section 14 (the late-arrival pledge).

Force majeure (events beyond our reasonable control)

Neither party is liable for delay, cancellation, or failure to perform caused by events beyond its reasonable control, including: severe weather, natural disasters, fires, floods, epidemics, pandemics, acts of war or terrorism, civil unrest, labor disputes, government action, supplier or vendor failures, utility or internet outages, road closures, traffic catastrophes, or technician illness or injury. The affected party will give prompt notice and the parties will reschedule in good faith. No fees apply for force-majeure cancellations by either party.

08Vehicle condition & pre-existing damage

Pre-service photo documentation

Before beginning work, the technician photographs the vehicle’s exterior at four angles, the engine bay, and the underside near the oil drain plug. These photos are part of your service record (Section 12) and document the vehicle’s condition before we begin work.

Pre-existing damage

Covenant is not responsible for damage that pre-exists our service, including but not limited to: corroded or stripped drain-plug threads from prior service, cross-threaded oil filter housings, bent or damaged skid plates, leaking gaskets unrelated to the oil pan, or cosmetic driveway stains that pre-date our visit. If a pre-existing condition makes safe service impossible, we will stop work and notify you with photo evidence; the trip-and-assessment fee in Section 6 applies.

Engine internal condition

An oil change does not detect, diagnose, repair, or prevent failures arising from the internal condition of your engine, including but not limited to engine sludge, worn piston rings, blown or weeping head gaskets, leaking valve seals, timing-chain wear, oil-pump deterioration, or bearing wear. If your engine fails or develops new symptoms after our service, that failure is presumed to relate to a pre-existing internal condition unless the photo record demonstrates a defect in our work (such as an under-tightened drain plug or under-filled oil quantity).

Older or high-mileage vehicles

Vehicles older than ten model years or with more than 100,000 miles carry a heightened statistical risk of internal-component failure during any service event, including a routine oil change. By booking service for such a vehicle you acknowledge this risk. The 12-month workmanship warranty (Section 9) applies to those vehicles on the same terms, but only to defects in our work — not to internal-engine failure that an oil change neither caused nor was capable of preventing.

Cosmetic incidental contact

Accessing the engine bay, oil drain plug, and oil filter requires opening panels, removing splash shields, and (occasionally) repositioning hoses or covers. Minor surface scuffs to plastic engine covers, splash shields, or undercarriage components from this routine access are inherent to oil-change service performed by any provider and are not considered damage. Cosmetic damage to painted body panels, glass, or wheels that the photo record can confirm we caused is covered under Section 10 (Insurance).

No additional inspection

A Covenant oil change is the booked service plus the listed checks (tire pressure on Synthetic Blend, tire and brake-fluid checks on Full Synthetic) and the photo record. It is not a multi-point safety inspection. If our technician notices a non-related condition (a low coolant level, a worn brake pad, an underinflated tire), they may mention it to you as a courtesy. They have no duty to detect or report any condition outside the booked service, and any informal observation is not a diagnosis.

09Workmanship warranty & warranty disclaimer

Limited workmanship warranty

Covenant warrants its labor for twelve (12) months from the date of service. If a defect in our workmanship causes a leak, drain-plug failure, or filter failure within that period, we will, at our option:

1. return to your address and remedy the defect at no charge,
2. refund the cost of the original service,
3. or pay a third-party shop, up to the amount of the original service plus reasonable diagnostic fees, to perform the repair.

Customer notice requirement

To make a workmanship-warranty claim, you must contact Covenant within seven (7) days of first observing the symptom (a leak, a low-oil warning light, an unusual sound) and before having the vehicle worked on by anyone else. We must be given a reasonable opportunity to inspect the alleged defect before any other party touches the affected systems. Failure to give timely notice voids the warranty for that claim.

What voids the warranty

The 12-month workmanship warranty becomes void if any of the following occurs after our service:

• another party performs work on the oil pan, drain plug, oil filter, or engine bay;
• the vehicle is involved in a collision, fire, flood, or theft;
• the vehicle is used for racing, competition, off-road operation, towing beyond manufacturer-rated capacity, or any operation outside its design parameters;
• the vehicle’s engine is modified after our service (turbocharger, supercharger, camshaft, intake or exhaust system, ECU tune, etc.);
• the customer fails to provide notice within the seven-day window above;
• the vehicle has been driven more than 7,500 miles since our service;
• the vehicle’s odometer has been disconnected, replaced, or tampered with.

Manufacturer warranty pass-through limits

Oil and filter products carry only the warranty offered by their manufacturer (e.g., Mobil 1, NAPA). Covenant assists with claim filing at no charge as a courtesy, but is not the warrantor of those products and does not guarantee the manufacturer’s response. You remain responsible for following your vehicle manufacturer’s recommended maintenance schedule and for any factory powertrain-warranty obligations; Covenant does not track those for you.

No drivability or safety guarantee

Covenant performs the booked oil-change service. Covenant does not certify, guarantee, or represent that your vehicle is safe to drive after the service. Before driving, you should observe the dipstick reading documented in your photo record, listen for any abnormal sound, confirm no fluid leaks under the vehicle, and verify the oil-change indicator has been reset (if applicable). If anything appears wrong, do not drive the vehicle and contact us immediately.

10Insurance & liability

Covenant carries the following commercial coverage in active force during all service appointments:

• Commercial General Liability: [LIMIT] per occurrence, underwritten by [CARRIER].
• Garage-Keepers Legal Liability: [LIMIT] coverage for direct damage to a customer vehicle while in our care, custody, or control, underwritten by [CARRIER].
• Commercial Auto Liability on each service vehicle, meeting or exceeding New Jersey statutory minimums, underwritten by [CARRIER].
• Workers’ Compensation for our employee technicians (where applicable), underwritten by [CARRIER].

A current Certificate of Insurance is available on request: email hello@covenantautocare.com with subject line “COI request.” We respond within one business day.

If we damage your vehicle, your driveway, or other property in the course of providing service, the claim is handled directly through Covenant; you are not required to involve your own insurer. We document and acknowledge any incident on-site, in writing, before leaving.

11Limitation of liability

To the fullest extent permitted by New Jersey law, Covenant’s total cumulative liability to you arising from or related to any single service appointment is limited to the greater of (a) the actual amount you paid for the service in question, or (b) the amount payable under the insurance policies described in Section 10 for the loss in question.

Without limiting the foregoing, Covenant is not liable for, and you waive any right to recover, any of the following:

• indirect, incidental, special, consequential, exemplary, or punitive damages of any nature;
• the cost of a rental car, ride-share, or alternative transportation;
• lost wages or business opportunity arising from vehicle downtime;
• missed appointments, missed flights, or other scheduling consequences;
• towing or storage charges that are not directly tied to remedying our defect;
• diminution in vehicle resale or trade-in value;
• damage to personal property left inside the vehicle;
• damages caused by your failure to disclose a known vehicle condition (Section 6).

Nothing in this section limits any liability that cannot lawfully be limited under New Jersey law, including liability for gross negligence, willful misconduct, or bodily injury caused by our negligence.

12Photo records, data, privacy

Six-photo service record

Every service includes a six-photo record delivered to you by SMS and email within fifteen minutes of completion: (1) old oil being drained, (2) the used filter, (3) the new filter installed, (4) the dipstick at correct level after refill, (5) tire-pressure readings, and (6) the disposal jug sealed for recycling.

Storage and access

Photos and service records are stored in your customer account for at least seven years, which is the standard requested by CarFax and most extended-warranty providers. You may download or delete your records at any time from the customer dashboard. Deleting records does not affect the validity of work performed but may complicate a future warranty claim.

Privacy

Personal data handling is governed by our Privacy Policy. In short: we collect what we need to provide service (name, address, phone, email, vehicle make/model/year, payment token, service photos). We do not sell personal data. We share data only with service providers strictly necessary to operate (payment processor, SMS provider, hosting), each under written confidentiality obligations.

13Used-oil disposal

Used motor oil is collected on-site, sealed, transported to a New Jersey Department of Environmental Protection (NJDEP)-registered used-oil collection center, and recycled. We retain disposal manifests for three years and will provide them on request.

14Refunds & the late-arrival pledge

If you are unsatisfied with the workmanship of your oil change for any reason, contact us within 30 days at hello@covenantautocare.com. We will refund the full amount paid, no questions asked, and arrange to drain and re-fill the oil at our expense if you wish to remain a customer.

15Our technicians

Covenant technicians are W-2 employees or contracted weekend specialists. Every technician undergoes a background check (criminal records, motor-vehicle records) before their first independent service. You may request the first name and a brief background summary of your assigned technician at any time after booking.

Technicians do not enter your home or any indoor space without your explicit invitation. If a technician acts unprofessionally on your property, contact us within 24 hours; we take such reports seriously and respond personally, not through automated channels.

Independent contractors and subcontractors. Where Covenant uses an independent contractor or subcontractor to perform any portion of the service, that contractor is bound by these Terms and is covered by Covenant’s insurance and warranty obligations on the same footing as a W-2 technician. From your perspective, the experience is identical: same booking flow, same insurance coverage, same workmanship warranty.

16Indemnification

You agree to indemnify and hold harmless Covenant, its members, employees, and contractors from any third-party claim arising out of (a) your breach of these Terms, (b) your willful or grossly negligent act or omission, or (c) your provision of a service address that you do not have lawful authority to permit work at.

Covenant agrees to indemnify and hold harmless you from any third-party claim arising out of our negligent act or omission in providing service, subject to the limitations of Section 11.

17Disputes & arbitration

Most concerns are resolved by a phone call or text. Before filing any formal action, you agree to contact us at hello@covenantautocare.com and give us 30 days to make it right.

If we cannot resolve the dispute, either party may bring an individual claim in New Jersey Small Claims Court (Special Civil Part) for amounts within its jurisdictional limit. Any other dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Monmouth County, New Jersey, by a single arbitrator. Each party bears its own attorney fees unless the arbitrator awards otherwise.

Class actions are waived. Each party may bring claims only in an individual capacity, not as a plaintiff or class member in any purported class or representative proceeding. Nothing here prevents either party from seeking emergency injunctive relief in court to protect intellectual-property or confidentiality rights.

18Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws rules. Exclusive venue for any court action permitted under Section 17 is in Monmouth County, New Jersey.

19Changes to these terms

We may update these Terms from time to time. The version in effect on the date of your booking is the version that governs that booking. Material changes (anything affecting price, warranty, liability, or dispute resolution) will be communicated by email at least 30 days before they take effect, and the change date will be reflected in the “Last updated” field at the top of this document.

Continued use of Covenant services after a change becomes effective constitutes acceptance of the updated Terms.

20General provisions

These provisions apply across all the rest of these Terms. They are general and protective in nature; many are technical but each one matters in a dispute.

Aggregate use of service records

Covenant may use service records and photos in aggregated, anonymized, or de-identified form for internal quality control, technician training, fraud prevention, and operational analytics. This use does not identify any individual customer. Personal-data handling is governed by our Privacy Policy.

Account security

You are responsible for keeping your account credentials confidential and for any activity that occurs under your account. Notify us immediately at hello@covenantautocare.com if you suspect unauthorized access. Covenant is not liable for losses resulting from your failure to safeguard credentials.

Recording of communications

Calls, SMS messages, and emails to or from Covenant may be recorded or logged for quality assurance, training, and dispute resolution. By contacting us through any of these channels, you consent to such recording.

Intellectual property

All Covenant trademarks, service marks, logos, content, photographs, software, mobile-app interfaces, and the Covenant brand identity are the property of Covenant Mobile Auto Care or its licensors. Nothing in these Terms grants you any right to use them except as needed to receive service. The service photographs we deliver to you are yours to keep, share, and use; the underlying brand and templates are not.

Statute of limitations — one-year contractual limit

To the fullest extent permitted by New Jersey law, any claim or cause of action arising out of or relating to these Terms or to a Covenant service appointment must be brought within one (1) year after the cause of action accrues, or it is permanently barred. This contractual limitation applies in addition to (and may be shorter than) any otherwise-applicable statute of limitations.

No oral modifications

No modification, waiver, or amendment of these Terms is binding on Covenant unless made in writing and signed by an authorized Covenant representative. Statements by individual technicians or customer-service representatives, on-site or otherwise, are not modifications of these Terms.

Assignment

You may not assign or transfer your rights or obligations under these Terms (including any warranty rights) to a third party without Covenant’s prior written consent. Any attempted assignment without consent is void. Covenant may assign these Terms in connection with a merger, acquisition, sale of substantially all assets, financing transaction, or to an affiliate, without your consent.

Severability

If any provision of these Terms is held unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect. The unenforceable portion will be deemed modified to the minimum extent necessary to make it enforceable.

Entire agreement

These Terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and Covenant about the subject matter and supersede all prior or contemporaneous representations, statements, brochures, marketing copy, advertisements, and communications. You have not relied on any statement not contained in these Terms.

Waiver

A failure or delay by either party to enforce any provision of these Terms is not a waiver of the right to enforce that provision or any other provision later. A waiver of any provision in any instance is not a waiver of any subsequent breach of that or any other provision.

Survival

Sections that by their nature should survive termination of these Terms — including the warranty (Section 9), insurance & liability (Section 10), limitation of liability (Section 11), photo records (Section 12), indemnification (Section 16), disputes & arbitration (Section 17), governing law (Section 18), and these general provisions (Section 20) — will survive termination or expiration of these Terms.

Notices

Notices to Covenant must be sent to hello@covenantautocare.com (preferred) or by mail to the address in Section 21 (Contact us). Notices to you may be sent by email to the address in your account, by SMS to the phone number in your account, or by posted notice on our website.

Headings

Section headings in these Terms are for convenience only and do not affect the interpretation or scope of any provision.

Relationship of the parties

These Terms create no partnership, joint venture, employment, agency, or fiduciary relationship between you and Covenant. Each party is an independent contractor with respect to the other.

U.S. only

Covenant currently provides service only within the United States and only at addresses we list as in our service area. These Terms are not intended for use, and the service is not offered, outside the United States.

21Contact us

Questions, claims, complaints, or anything in between:

• Email: hello@covenantautocare.com (we read every message; first response within one business day)

End of document. Version 1.1 · Effective May 13, 2026.